Posted: Dec 13 2004 at 6:54pm | IP Logged

It has been about two weeks since my purchase and my sales guy won't stop calling regarding the Nissan Survey...  Does anyone else have a psycho sales person?

Ron

Posted: Dec 26 2004 at 10:25pm | IP Logged

They get cash while our privacy gets invaded?

At least they should give us a free oil change or something.

Posted: Jan 01 2005 at 7:33am | IP Logged

My paper plates expired before my steel #s arrived. Got the run around. Faxed em a copy of the the blank survey. Cover sheet read. Recognize this? Send me my plates. Got an apologetic call within an hour & the plates two days later. The survey is valuable to them. You should send it in. Do it when it's all said & done though. It will be more accurate. & you won't give up any leverage you may need later. 

I've received several ownership surveys from private companys. JD powers & such. Open em up. They have a dollar in them. I started filling one out. Flipped it over saw another 30 questions. I wrote. Sorry you only sent a dollar. My time is worth more than that. They sent me another one with a five'r in it so I filled it out. No change in the junk mail pile & it's been 1/2 a year.  

Posted: Jan 21 2005 at 4:55pm | IP Logged

My salesperson informed me that the Survey would be coming and he would appreciate a positive response and I tried to be kind, but my delivery experience sucked!

I had my Titan transferred from another Florida store and when I went to pick it up they had to detail it for 2 hours-what's up with that?  My salesguy said that it had a lot leaves in the back!  He went over the entire truck in less than two minutes and only had one key for me with no remotes at all.  It took the GM to get my remotes and keys delivered to me promptly.

The worst thing was when I got home, I found a long and deep scratch running below the rear window.  They fixed the truck for me and gave me loaner for 5 days. 

The scratch was the last straw and I had to slam my salesperson in the survey.  My salesperson didnt have the decency to call me during the first few weeks of ownership to see how satisfied I was with the truck.

Posted: Jan 21 2005 at 7:08pm | IP Logged

I've heard it's more than $25 - so if you're "done right," you may want to give good marks so the person can make a few bucks on the side. Nobody's perfect, so giving someone all A+'s is a little bit of a stretch, but sometimes it's worth it.

Example - my parking brake didn't hold worth a damn. I was visiting the inlaws in West Va., called the Nissan dealer - the young lady in service said, bring it in. 45 minutes later she told me they found the problem and fixed it -- the cable for the brake was never connected at the factory.

Before all this, I was offered coffee, doughnuts and a ride anywhere I wanted while I waited. In short, I was treated great. Gave the young lady all top scores on the service (yes, you get a survey following each service visit), as a way of saying thanks. 

On the other hand, if I was treated like a second class citizen - they would have been marked accordingly.

The bonus they get is commensurate with the services rendered, I believe. For a sale - I've heard a survey is worth up-to a couple hundred bucks.