Posted: Nov 05 2004 at 8:57pm | IP Logged
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Dear Banks,
I emailed you over a week ago concering the HWY drone of my new Banks exhaust system and never got a response.
My issue: I SPECIFICALLY asked the sales rep about HWY noise BEFORE I purchased the system. He said it was not a big difference and that the system was "designed to avoid HWY drone."
I beg to differ... GREATLY! There is SIGNIFICANT hwy drone anywhere from 60-75 mph... heaven forbid if you are going up a hill at those speeds.
I talked to your tech today and he offer NO fix, suggestions, no sorry, NOTHING.
I am a BIG fan of Banks products and reputation, but my current experience with you has turned me completely off. The internet is a powerful way to comunicate and unfortunately for you many people (and some who have already expressed their views because of my posts) will NOT be buying Banks systems.
I admire your engineering and quality. Get your sh*! together with your sales staff. If this is a modification that will be a SIGNIFICANT issue (noise) during most driving they should at least be up front about it and THEN let the buyer make the decision.
Don't have your sales reps LIE just to get another sale.
Sincerely yours,
Brian Joder Folsom, CA
__________________ CJS
http://www.racemtbikes.com
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